Rental Agreement

Customer Support Contact Information:
Phone: 1-888-220-5666
Email: Orders@Oandrenterprise.com

For any inquiries, assistance, or concerns regarding your car rental with O&R Enterprise, please don't hesitate to contact our dedicated customer support team. We're here to help!

 Mileage Usage:

1. Mileage Allowance:

  • All rental vehicles include a mileage allowance of 100 miles per day as part of the standard rental package.
  • This mileage allowance is intended to accommodate typical usage scenarios for our customers.

2. Additional Mileage Charges:

  • For miles driven in excess of the allotted 100 miles per day, an additional charge of $0.20 per mile will be applied.
  • These charges will be calculated and added to the total rental cost upon return of the vehicle.

Smoking:

1. Smoking Policy: smoking poses health risks and can leave behind unpleasant odors and residue that may affect the comfort of future customers. By adhering to this policy, we aim to create a safe and enjoyable rental experience for all. With this being said we have added a prepaid smoking allowance that includes a ashtray for customers that do smoke and that way the vehicle is cleaned in a specific way.

  • By checking the required box you are acknowledging that you understand you have the option to add a prepaid smoking allowance w/ a ashtray. If the ashtray is not returned with the vehicle there will be an additional charge of up to half of the original fee. Otherwise if smoking is detected a $75.00 charge will apply upon return from your security deposit.

Fuel Policy: 

1. Return at Same Level:

  • We kindly request that you return the rental vehicle with the same level of fuel as it had at the time of pickup.
  • This ensures fairness for all customers and helps us maintain efficient operations.

2. Refueling Responsibility:

  • It is the responsibility of the renter to refill the tank to the appropriate level before returning the vehicle.
  • Failure to return the vehicle with the same fuel level may result in additional charges to cover the cost of refueling
3. Refueling Options:
  • Should you require refueling before returning the vehicle, there are several options available:
    • Refuel at a nearby gas station using the fuel type specified for the vehicle.
    • Utilize our available pre-paid fuel options offered by [O&R Enterprise], if applicable

Late Return Policy:

1. Late Return Fee:

  • A late return fee of $50 will be applied if the rental vehicle is returned after the scheduled return time.
  • This fee will be applicable if the vehicle is returned more than 15 minutes past the scheduled return time.

2. Hourly Late Charges:

  • In addition to the initial late return fee, an additional charge of $50 will be applied for every hour (or portion thereof) that the vehicle remains overdue.

3. Maximum Late Charges:

  • Late charges will be capped at 2 hours beyond the scheduled return time.
  • If the vehicle is returned more than 2 hours late, the late fees accumulated during this period will be equivalent to a full day rental charge.

Early Rental Return Policy:

If a rental vehicle is returned before the end of the contracted rental period, no refund will be issued for any unused days. This policy ensures that our vehicles remain available for other customers who depend on our services.

Rental Extension Policy:

At O&R Enterprise, we understand that plans may change, and you may require additional time with your rental vehicle. Please review the following policy regarding rental extensions:

1. Extension Procedure:

  • To request a rental extension, customers must contact O&R Enterprise at least 2 hours before the scheduled return time.
  • For rentals due back at 10 am, we kindly request that extension requests be made the day before. 

2. Extension Charges:

  • Rental extension charges will be based on the additional duration of the rental period and will be communicated and charged to you at the time of the extension request.

Cancellation Policy: Changes to the reservation, including cancellations, may impact the rental charges. Please review the following cancellation fees.

2. Cancellation Fees for Prepaid Reservations:

  • If a prepaid reservation is cancelled more than 24 hours before the scheduled pickup time, a cancellation fee of $50 will be assessed.
  • If a prepaid reservation is cancelled within 24 hours before the scheduled pickup time, a cancellation fee of $100 will be assessed.
3. How to Cancel:
  • To cancel your reservation, please contact O&R Enterprise at 1-888-220-5666 directly via phone.
  • Please provide your reservation details to facilitate the cancellation process.

4: Refund Processing:

  • Refunds for cancelled reservations will be processed in accordance with our refund policy on our rental policy page.
  • Please allow up to 2-10 days for the refund to reflect on your original booking form of payment.

Pet Policy:

At O&R Enterprise , we understand that pets are part of your family and may accompany you during your travels. Please review the following policy regarding pets in rental vehicles.

1. Pets Allowed:

  • Pets are permitted in rental vehicles, provided that they are properly managed by the customer.

2. Pet Containment:

  • Customers traveling with pets are required to keep their pets crated or restrained while inside the rental vehicle.
  • This ensures the safety of both the pet and the vehicle's occupants.

3. Cleanliness Requirement:

  • Customers are responsible for returning the rental vehicle in a clean condition, free of pet hair and debris.

Failure to do so may result in additional cleaning or detailing fee starting at $50 based on the level of cleaning needed.

Emergency Contact Information:

  • Emergency Services: In case of a life-threatening emergency, dial 911 immediately.

After-Hours Contacts for Emergencies & Roadside Assistance:

  • Call: 1-888-220-5666
  • Press 1 to speak with a live representative
  • Press 2 to leave a voicemail for your call to be returned during working hours.

 

Rental Agreement and Policy Acknowledgment

By checking the box at checkout, I acknowledge that I have read and understand the terms and conditions outlined in the rental agreement and rental policy provided by O&R Enterprise. I agree to comply with all provisions and requirements set forth therein.

I understand that the rental agreement constitutes a legally binding contract between myself and O&R Enterprise and that failure to adhere to its terms may result in additional charges, penalties, or termination of the rental agreement.

Furthermore, I acknowledge that any additional services or options selected during the booking process are subject to the terms and conditions specified in the rental agreement and may incur additional charges.

I certify that all information provided during the reservation process is accurate and complete to the best of my knowledge. I understand that providing false or misleading information may result in the cancellation of my reservation and forfeiture of any payments made, legal court claims, and/or police contact.

I acknowledge that it is my responsibility to inspect the rental vehicle for any pre-existing damage or issues before accepting possession. I agree to report any such damage or issues to O&R Enterprise immediately to avoid liability.

I understand that any disputes or discrepancies regarding the rental agreement or rental charges will be resolved in accordance with the policies and procedures established by O&R Enterprise.

By checking this box, I confirm that I have had the opportunity to review the rental agreement and rental policy in full, and I agree to be bound by its terms and conditions.